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Troubleshooting and FAQ

Welcome to the Troubleshooting and FAQ section of Peekaboo SDK. Here, you'll find solutions to common issues and answers to frequently asked questions to help you resolve any problems you encounter during integration and usage.

Common Issues​

Issue: SDK Initialization Failure​

  • Symptom: Unable to initialize the SDK.
  • Solution: Ensure that the API key and project ID are correct and properly set during initialization.

Issue: IWE Not Displaying​

  • Symptom: Interactive Wait Experience (IWE) is not showing up on the user interface.
  • Solution: Check if the SDK is correctly initialized and the createIWE method is called appropriately with valid parameters.

Issue: Event Handlers Not Working​

  • Symptom: Event handlers are not capturing user interactions or other events.
  • Solution: Verify that the event names are correct and the event listeners are properly registered with the SDK.

Frequently Asked Questions​

Q: How do I obtain an API key?​

Q: Can I customize the themes of Interactive Wait Experiences (IWEs)?​

  • Answer: Yes, Peekaboo SDK allows you to define custom themes to match your brand's visual identity.

Q: Is Peekaboo SDK compatible with mobile applications?​

  • Answer: Yes, Peekaboo SDK supports integration with both Android and iOS platforms, enabling you to enhance user experiences on mobile devices.

Q: How can I get support for Peekaboo SDK?​

  • Answer: For further assistance or inquiries, please visit our support page at peekaboo.com/support.

Peekaboo SDK - Transforming wait times into delightful experiences.